Return Policy

Received the wrong items or are your items damaged?
If you have received the wrong items or if your items are damaged, please email us at info@classicmelbourne.com.au to discuss the matter further.

Not satisfied with your order?
You can return the goods within 14 days of receipt, provided they are in their original and resalable condition.

Once returned, you are entitled to a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear used, opened, or are not in their original condition.

Return Conditions and Guidelines:

• All returned items must be unused, unopened, and in their original plastic packaging.

• We are not responsible for the cost of return shipping.

• Please ensure all returned items are well-packaged to prevent damage during transit.

• All returns must be sent via a trackable and insured service, as we cannot take responsibility for items lost or damaged during return shipping.

• Make sure the return request is approved beforehand — without approval, your return may not be processed.

Easy returns in three simple steps:

Step 1: Request return details via the contact form below. Provide your order number, email address, and reason for return.

Step 2: Send your items to the return address provided. Make sure the package includes a Track & Trace number. As the sender, you are responsible for the return, and we want to avoid any misunderstandings.

Step 3: Receive your refund
Once we have received the package, we will ensure the purchase amount is refunded to your bank account within five business days.

Contact Us
If you have any questions or comments, please email us at info@classicmelbourne.com.au