Terms Of Service

Article 1 – Definitions

In these terms and conditions:

  • Cooling-off period: the period during which the consumer may exercise their right of withdrawal;

  • Consumer: a natural person who is not acting in the course of a business or profession and who enters into a distance contract with the trader;

  • Day: calendar day;

  • Ongoing agreement: a distance contract concerning a series of products and/or services, where the obligation of delivery or purchase is spread over time;

  • Durable medium: any means that allows the consumer or business to store information addressed to them personally, in a way that allows future consultation and unaltered reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Trader: the natural or legal person who offers products and/or services remotely to consumers;

  • Distance contract: an agreement whereby, within a system organised by the trader for distance selling of products and/or services, one or more remote communication techniques are exclusively used up to and including the conclusion of the contract;

  • Remote communication technique: a method that can be used to enter into a contract without the consumer and the trader being physically present in the same place;

  • Terms & Conditions: these general terms and conditions of the trader.

Article 2 – Identity of the Trader

  • Business Name: Classic Melbourne

  • Business Registration Number (ABN or ACN): [To be filled in]

  • Trading Name: Classic Melbourne

  • GST Number: [To be filled in if applicable]

  • Customer Service Email: info@classicmelbourne.au

  • Business Address: [Insert full Melbourne address]

Article 3 – Applicability

These terms and conditions apply to every offer made by the trader and to all distance agreements concluded between Classic Melbourne and the consumer.

Before a distance contract is finalised, the text of these terms and conditions will be made available to the consumer. If that is not reasonably possible, the consumer will be informed where they can access the terms and that a free copy can be provided upon request.

For electronic agreements, the text will be provided in a way that allows it to be stored and accessed later on a durable medium.

If specific product or service conditions apply in addition to these general terms, those provisions will also apply, and in case of conflicting conditions, the most favourable interpretation for the consumer will prevail.

If a provision is found to be invalid or void, the remaining provisions remain in effect. The parties will then agree on a replacement clause that reflects the original intent as closely as possible.

Situations not addressed in these terms will be resolved in the spirit of these terms. Ambiguities in interpretation will also be clarified in that same spirit.

Article 4 – The Offer

Any offer with a limited duration or under certain conditions will be clearly stated.

Offers are non-binding. Classic Melbourne may change or withdraw an offer at any time.

Offers will contain a complete and accurate description of the goods/services offered, with imagery used being an accurate representation. However, colour representation may vary based on screen settings.

Each offer will state:

  • the total price (excluding any import GST and customs charges, which are the responsibility of the customer);

  • shipping costs (if any);

  • the process for concluding the contract;

  • applicable withdrawal rights;

  • payment, delivery and performance methods;

  • validity period of the offer;

  • cost of using remote communication (if higher than standard rates);

  • availability of the agreement post-purchase;

  • how customer data can be reviewed or corrected;

  • languages available for the contract;

  • relevant codes of conduct (if any); and

  • minimum contract duration for ongoing agreements.

Optional information may include available sizes, colours, and materials.

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and fulfils the associated conditions.

Classic Melbourne will confirm acceptance via email. Until confirmation is received, the consumer may cancel the agreement.

Electronic orders will be secured using appropriate technical measures.

Classic Melbourne reserves the right to assess a consumer's ability to pay and may reject an order or attach conditions if warranted.

The consumer will receive written or digitally storable confirmation with:

  • Classic Melbourne’s business address;

  • details of the withdrawal process (or exceptions thereto);

  • warranty and post-sale support information;

  • the information from Article 4, unless already provided;

  • cancellation policy for agreements longer than one year or open-ended.

Ongoing agreements apply the above terms only to the first delivery.

All agreements are subject to product availability.

Article 6 – Right of Withdrawal

The consumer may cancel the purchase within 14 days of receipt without reason.

During this time, the consumer must handle the product and packaging with care, inspecting only as needed to assess suitability. Products must be returned in original condition with all accessories.

The consumer must notify Classic Melbourne of the return in writing (email suffices) within 14 days of delivery and return the item within another 14 days, with proof of return (e.g., tracking number).

If the product isn’t returned on time, the purchase is final.

Article 7 – Return Costs

Return shipping costs are borne by the consumer.

If payment has already occurred, Classic Melbourne will refund the amount within 14 days of withdrawal, contingent on receiving the product or proof of return.

Article 8 – Exclusion of Withdrawal Right

Withdrawal rights may be excluded for:

  • custom-made or personalised products;

  • perishable or time-sensitive items;

  • unsealed hygiene items;

  • sealed audio/video/software if unsealed by the consumer;

  • newspapers or magazines.

For services:

  • related to accommodation, transport, catering, or leisure on a specific date;

  • if service delivery began with consumer consent before the cooling-off period expired;

  • related to gambling or lotteries.

Article 9 – Prices

Prices will not increase during the offer validity unless due to tax (GST) changes.

Prices may vary if tied to financial market fluctuations, which will be clearly communicated.

Price increases within 3 months of the agreement are only allowed if required by law. After 3 months, increases are allowed if the consumer can cancel as a result.

Delivery originates outside the EU. Therefore, import GST and customs fees will be collected by the courier. Classic Melbourne does not charge local VAT.

Errors in pricing or descriptions do not bind Classic Melbourne.

Article 10 – Warranty and Conformity

Products must match the agreement, including quality, usability, and legal compliance at the time of the contract.

Manufacturer warranties do not override statutory consumer rights.

Defects must be reported within 14 days. Returns must be in original packaging and unused.

Warranty is void if:

  • items are repaired or altered by the consumer or third parties;

  • products are misused or not stored per the instructions;

  • defects are due to regulatory requirements.

Article 11 – Delivery and Execution

Classic Melbourne handles orders with care.

Delivery will occur at the address provided by the consumer.

Orders will be shipped within 30 days unless otherwise agreed. Delays beyond this entitle the consumer to cancel the order and request a refund.

If a product is unavailable, a substitute may be offered with clear notice. Consumers may return substitutes at no cost.

The risk of loss or damage remains with Classic Melbourne until the product is delivered.

Article 12 – Ongoing Contracts: Termination and Renewal

Termination:

  • Open-ended contracts can be cancelled with one month’s notice.

  • Fixed-term contracts can be cancelled at the end of the term with one month’s notice.

  • Consumers may cancel anytime using the same method the agreement was made.

Renewal:

  • Contracts may not renew automatically, except:

    • newspapers/magazines may auto-renew for max 3 months;

    • other renewals must allow cancellation with 1-month notice (or 3 months for less-than-monthly deliveries).

Trial subscriptions end automatically.

Duration:

  • Agreements longer than a year may be cancelled after 12 months with one month's notice, unless otherwise agreed.

Article 13 – Payment

Unless otherwise agreed, the amounts payable by the consumer must be settled within 7 business days from the commencement of the cooling-off period referred to in Article 6(1). In the case of a service agreement, this period begins once the consumer has received confirmation of the contract.

The consumer is obliged to immediately report any inaccuracies in payment details provided to or stated by Classic Melbourne.

In the event of non-payment by the consumer, Classic Melbourne reserves the right—subject to applicable legal limitations—to charge reasonable administrative and recovery costs, provided these have been clearly communicated in advance.

Article 14 – Complaints Procedure

Complaints relating to the execution of the agreement must be submitted to Classic Melbourne within 7 days after the consumer has discovered the defect(s). The complaint must be described clearly and in full.

Complaints submitted to Classic Melbourne will be responded to within 14 days from the date of receipt. If a complaint requires a longer processing time, Classic Melbourne will acknowledge receipt within 14 days and provide an estimated timeframe for a more detailed response.

If the complaint cannot be resolved through mutual consultation, it will be treated as a dispute and subject to the dispute resolution process described in Article 15.

Lodging a complaint does not suspend the consumer’s payment obligations unless Classic Melbourne has confirmed otherwise in writing.

If the complaint is deemed valid by Classic Melbourne, the company will, at its discretion, either replace the product at no cost or carry out the necessary repair.

Article 15 – Disputes

These terms and conditions, and any agreement between Classic Melbourne and the consumer to which these terms apply, are governed exclusively by the laws of the State of Victoria, Australia, and, where applicable, the laws of the Commonwealth of Australia.

This applies regardless of whether the consumer resides within Australia or abroad.